For ages 21+ only

Play responsibly at 9x999

Q: Where can I get help if I have a gambling problem?

First, contact 9x999 via live chat or at support@9x999.bar — we will help you activate self-exclusion and take other protective steps. Also talk to family members and trusted friends, and seek professional counselling if needed.

Let entertainment be enjoyable — 9x999 is committed to helping you play in a safe and controlled way.

Our commitment

9x999 believes that online betting and casino gaming is purely a form of entertainment — and that entertainment is only fulfilling when enjoyed safely and responsibly. We want every player to play with awareness and enjoyment, never out of fear of losses or addiction.

Responsible gaming means knowing your limits, setting a budget, and asking for help when needed. At 9x999 we provide a number of tools and features to help you stay in control of your play. On this page you can learn how to use those features and where to find help when things go wrong.

Remember: Gambling is entertainment, not a way to earn money. Placing more bets to try to recover lost money is never the right decision. Stay within your limits and enjoy the game.

Age verification and restrictions

The minimum age to open an account and play at 9x999 is 21 years. This is not just a rule — it is our firm commitment to protecting minors.

We verify age at registration and may request additional verification documents at any time. If a user is found to be under 21, that account will be closed immediately and any deposited funds will be returned.

Age verification is mandatory at registration
Accounts for users under 21 are not permitted
Keep your account protected from younger members of your household
Log out if you are signed in on someone else's device

Protecting minors

To prevent children or teenagers in your household from accessing your account:

Keep a password lock on your device
Do not save your password in the browser
Always log out after playing
Use parental control software on your child's device

Responsible gaming tools

Setting deposit limits

You can set daily, weekly, or monthly deposit limits at any time. Once a limit is set it takes effect immediately. Increasing a limit requires a waiting period — which prevents you from making decisions in a rush.

Time-out feature

Want to take a break for a while? Use the time-out feature to temporarily suspend your account for anywhere from 24 hours to several weeks. During this period no bets or deposits will be possible.

Self-exclusion

If you feel that gambling is having a negative impact on your life, choose self-exclusion. Activating it will close your account for an extended period and you will no longer receive any promotional communications.

Session time tracking

It is important to keep track of how long you have been playing. 9x999 gives you access to your session history — so you can see how much time you spend each day and keep yourself in check when needed.

Support and assistance

For any issue, contact us via 24/7 live chat or email. Our support team assists in both Bengali and English. Asking for help is not a weakness — it takes courage.

Account security

Your account is protected with SSL encryption. Use a strong password and never share your login details with anyone. Account security is essential to ensuring safe play.

Warning signs of problem gambling

Recognising when gambling is becoming a problem is the first step. If you notice the following signs in yourself, it is time to seek help:

Watch for these signs

Repeatedly betting in an attempt to recover lost money
Spending beyond your budget and borrowing money
Hiding your gambling from family or friends
Being unable to stop playing, feeling restless when trying to stop
Neglecting work, studies, or relationships to keep playing
Using savings, household funds, or emergency money for gambling
Feeling irritable, anxious, or depressed after a loss

Healthy gaming habits

To enjoy yourself at 9x999, follow a few simple guidelines:

Set a budget in advance and do not go beyond it
Accept losses — losing is a normal part of playing
Do not play while drinking alcohol or under stress
Take regular breaks — it is better not to let sessions run too long
Never think of gambling as a source of income
Spend time with family and friends — gambling is not the centre of life
Ask yourself: "Is this still fun?" — if not, stop
Set limits and stick to them

How to use the safety tools

At 9x999 these tools are accessible directly from your account settings. Our live chat is also always ready to help.

Log in to your account

Access your 9x999 account. Open the account menu in the top right corner.

Open the responsible gaming settings

Go to the "Safe Gaming" or "Responsible Gaming" section. Here you will find options for deposit limits, time limits, and self-exclusion.

Set your preferred limits

Enter your daily, weekly, or monthly deposit limit. Choose your time-out duration. Once saved, it takes effect immediately.

Activate self-exclusion if needed

If you feel you need a long-term break, choose self-exclusion. Our support team will help you through the process.

Contact support

For any doubts or issues, speak to us via 24/7 live chat or by email at [email protected].

Transaction limits and methods

Deposit information

The minimum deposit amount at 9x999 is ৳200. You can deposit easily via bKash, Nagad, Rocket, and bank transfer. As part of responsible gaming, we offer the option to set a personal deposit limit.

Withdrawal information

The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 15 minutes to 2 hours. You can withdraw via bKash, Nagad, Rocket, and bank transfer.

Tip: Setting a deposit limit means staying in control. One small step can help protect your long-term mental and financial wellbeing. If you ever feel your deposit amounts are getting out of control, contact us.

Help and support centre

9x999's support team is by your side 24 hours a day, 7 days a week. Do not hesitate to talk to us about any concerns regarding gambling, changing your limits, or anything related to self-exclusion.

Our support team serves in both Bengali and English. Your situation will be kept confidential.

Live chat: Chat directly from any page on the site — available 24/7
Email: [email protected] — write to us with any question
Language: Support available in Bengali and English

We are here for you

If you are struggling with a gambling problem, you do not have to face it alone. The 9x999 team is always ready for you. Asking for help is the most courageous decision you can make.

[email protected]

Common FAQs

Self-exclusion is a serious step and cannot be reversed before the set period ends. Once the period expires, you can start the process to reactivate your account. However, we strongly encourage you to think carefully again at that point.

Yes, you can lower your deposit limit at any time and it takes effect immediately. However, increasing the limit requires a waiting period — this is designed to protect you from making decisions in a rush.

Your account balance remains fully secure during a time-out. No transactions or bets will be possible, but your funds will stay intact. Normal activity resumes once the time-out period ends.

No, a minimum age of 21 is required to open an account at 9x999. Age is verified at registration and identity documents may be requested if needed. If an underage account is identified, it will be closed and any deposited funds will be returned.

First, contact 9x999 via live chat or at [email protected] — we will help you activate self-exclusion and take other protective steps. Also talk to family members and trusted friends, and seek professional counselling if needed.

Yes, completely free. Deposit limits, time-out, self-exclusion — all features are provided by 9x999 at no cost to every user. These tools are here for your protection, with no conditions attached.

Play safe, stay happy

Use the responsible gaming tools and enjoy the entertainment at 9x999. If you need help, we are always here.