9x999 Privacy Policy
Your personal information is of the highest importance to us. The 9x999 platform ensures your privacy through SSL encryption and strict data protection practices.
Introduction & Scope
Purpose of This Policy
This privacy policy ("Policy") applies to all individuals ("you", "user") who use the 9x999 ("we", "our", "platform") website and services. When you visit the 9x999 website, create an account, or use any of our services, you are considered to have agreed to the terms of this Policy.
We commit that your personal information will not be sold, rented, or transferred to any unauthorized third party. This Policy describes all data processing activities related to our services in the Bangladesh market.
This Policy may be updated at any time. For significant changes, we will publish a notice on the website. The latest version will always be available on this page.
What Information We Collect
Personally Identifiable Information
When you register with 9x999 or use our services, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Bangladesh National ID card or passport details (as part of the KYC process)
- Current address
- Financial information: bKash, Nagad, Rocket account numbers or bank account details
Automatically Collected Technical Information
When you browse our website, we automatically collect certain technical information:
- IP address and device type
- Browser information and operating system
- Pages visited on the website and time spent
- Information from cookies and similar tracking technologies
- Referral URL (where you came from before reaching our site)
Transaction-Related Information
We retain records of all financial transactions associated with your account. This includes deposit and withdrawal history, betting activity, and bonus usage details.
How Your Information Is Used
Purposes for Using Your Information
9x999 uses your information only for the following legitimate purposes:
- Account management: To create, verify, and maintain your account.
- Age and identity verification: To confirm that only individuals aged 21 or above are using our services.
- Payment processing: To complete secure transactions via bKash, Nagad, Rocket, or bank transfer.
- Customer support: To assist our 24/7 support team in resolving any issues or questions you may have.
- Security and fraud prevention: To detect and prevent unauthorized access, fraud, and illegal activity.
- Legal compliance: To comply with applicable laws and regulations.
- Service improvement: For analytical purposes to improve our platform and user experience.
Marketing Communications
We will not send you promotional messages without your prior consent. If you do not wish to receive notifications about our offers or bonuses, you can unsubscribe at any time by contacting our support team.
Cookies & Tracking Technologies
What Are Cookies and Why We Use Them
Cookies are small text files stored in your browser that help our website recognize you. 9x999 uses the following types of cookies:
- Essential cookies: Required for the basic functionality of the website, such as maintaining your login session. These cannot be disabled.
- Functional cookies: To remember your preferences and settings, such as language preference.
- Analytics cookies: To understand how users interact with our site, which helps us improve our services.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the website.
Sharing Information with Third Parties
When and With Whom Information Is Shared
9x999 does not sell your personal information to any third party. However, information may be shared in specific circumstances:
- Payment processors: Necessary information is shared with bKash, Nagad, Rocket, or the relevant banking infrastructure to complete transactions.
- Technology partners: With selected technology service providers for platform operations, who are bound by our strict confidentiality agreements.
- Legal authorities: If a law enforcement agency or court requests information through a lawful order.
- Fraud prevention: Where necessary to assist in investigating financial crimes or fraud.
International Data Transfers
Our servers may be located in various countries. Regardless of where your information is processed, the protection standards described in this Policy will always apply.
Data Security Measures
Technical and Organizational Security
9x999 applies industry-standard security measures to keep your personal information safe:
- SSL/TLS encryption: All data exchanged between your browser and our servers is protected by SSL encryption.
- Data encryption: Sensitive stored data (passwords, financial information) is kept in an encrypted state.
- Access controls: Only authorized staff can view your information within defined limits.
- Regular security audits: We conduct regular security audits to identify vulnerabilities in our systems.
- Firewall and intrusion detection: Advanced security infrastructure is used to prevent unauthorized access.
While we are committed to maintaining the highest level of security, no transmission of data over the internet is entirely risk-free. Keep your account password confidential and do not share it with anyone.
Your Rights
Your Rights Regarding Your Data
As a user of 9x999, you have the following rights:
- Right to access: You may request a copy of the information we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete information in your account.
- Right to erasure: In certain circumstances you may request deletion of your information, though this may not be possible if retention is required for legal or regulatory reasons.
- Right to restrict processing: In certain cases you may request that the use of your information be limited.
- Right to object: You may object to marketing communications at any time.
How to Exercise Your Rights
To exercise any of your rights, contact us at our support email. We will endeavor to respond to your request within 30 days. If necessary, we may ask for additional information to verify your identity.
Data Retention Period
How Long We Keep Your Information
9x999 retains different types of information for different periods:
- Account information: For as long as the account is active and for as long as required after closure to meet legal obligations.
- Financial transaction records: Retained for an extended period in accordance with financial regulations.
- Technical logs: Kept for a limited period for security and troubleshooting purposes.
- Support communications: Retained for a relevant period for future assistance.
Once the retention requirement ends, we securely delete or anonymize the information.
Age Restrictions & Protection of Minors
21+ Age Requirement
9x999 services are strictly for individuals aged 21 and above only. We do not intentionally collect personal information from any minor.
If we are informed that a minor has used our services or provided personal information, we will immediately close that account and delete the associated information.
We verify age at the time of account registration. Any account registered using false information will be cancelled and the associated balance may be forfeited.
Policy Changes & Updates
How This Policy Is Updated
9x999 may update this privacy policy from time to time. Reasons for changes may include:
- Changes in laws and regulations
- Addition of new features to our services
- Improvements to security practices
- Meeting regulatory requirements
For significant changes, we will publish a notice on our website. Continued use of the service after any change will be considered acceptance of the updated policy. We therefore recommend that you review this page regularly.
Contact & Complaints
Privacy-Related Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated support team is available 24/7 to assist you in both Bengali and English.
Complaint Resolution
We take any privacy-related complaint seriously. Upon receiving a complaint, we will investigate and respond to you within a reasonable time.